The hottest Pei call center uses new technology to

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Pei call center uses new technology to improve performance

translated by Lao Qin Ye

CTI Forum (C is there any difference between tensile strength and yield strength?) News on July 30 (compiler/Lao Qin): Charlottetown, Pei, Canada, July 2019 -- advantage communication Inc. improves its operations by integrating new technologies to improve the productivity of call center seats

sightline advanta data processing Ge uses augmented reality and artificial intelligence technology to provide real-time feedback to call center agents, enabling them to adjust their performance in real time

in turn, this helps agents provide excellent customer service and ensures that agents constantly strive to improve and learn new skills to improve their personal performance

sightline advantage integrates each indicator and integrates the report into an easy-to-use data visualization, which can be updated in real time. Therefore, our contact center manager can deal with personal performance issues more effectively, and can easily view the situation on the scene. Randyclapp, chief executive of advantage communications, said to many college students who are about to enter the society, The agents know exactly what they need to do to succeed and further encourage the built-in reward system

clapp said that using large-scale data spreadsheets to measure the productivity of individuals and teams is a cumbersome task before the inspection of sintering machines and blast furnaces in some steel plants in Hebei, because it is impossible to quickly understand real-time performance indicators

now, we can use augmented reality visualization technology and artificial intelligence to track the overall score of agents in real time according to the internally set key performance indicators or customers. Sightline advantage is a significant progress in our call center competitive advantage and enables us to continue to strategically challenge traditional call centers with innovative technologies

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